Help · Support
Support, the direct way.
Send your question straight from inside the app — the Send Feedback form lets you describe the issue and leave an email so we can reply. No tickets to track, no support inbox to chase.
How to get help
Three taps from inside the app.
- 01
Open the Vault tab
From any tab in TrueWorth, tap Vault — the shield icon at the bottom right.
- 02
Tap Send Feedback
Scroll to the bottom of the Vault page and tap Send Feedback. The Feedback form opens.
- 03
Type your question — leave your email
Describe what you need help with, and add your email so we can reply directly. Expect a response within 5–10 business days.
Frequently asked
Everything we get asked.
The same library that ships inside the app — searchable, filterable, every answer permalinked.
Getting Started 1
What is TrueWorth?
TrueWorth is a personal financial intelligence app that gives households a unified, real-time picture of their complete financial world. It is an offline-first, manual-entry journal that tracks your net worth across multiple currencies, countries, and family members without requiring any bank connections.
Profiles 2
How do I create my household profile?
When you first launch the app, the conversational setup wizard will guide you to create your profile. You will enter your Household Name, Primary Family Member, Base Country, and Base Currency. This sets the default reporting lens for your entire dashboard.
Can I manage multiple profiles?
Yes. PRO subscribers can create and manage up to 5 independent household profiles. This is ideal if you want to manage separate entities, trusts, or track different life stages independently.
Security 1
How does biometric authentication work?
TrueWorth uses Face ID or Touch ID to secure your financial data. After 60 minutes of background inactivity (or on a cold launch), the app will prompt you to authenticate before showing any data.
Journal 8
What are the 8 Journal categories I can track?
The Journal is your data entry hub. You can track Income, Expenses, Bank Details, Investments, Real Estate, Liabilities, Other Assets, and Retirement.
How do I add an Income Stream, and does it track gross or net?
You can add income streams like Salary, Rental, or Business income. You can enter either your Gross or Net take-home amount. If you enter a Gross amount, TrueWorth allows you to input an estimated tax rate, which the app uses to calculate your net monthly income and display your Operating Income on your statements.
How detailed should I be with my Expenses?
TrueWorth is designed to track your trajectory, not your daily receipts. You should group your broad monthly totals (e.g., total living costs, total transport) rather than tracking individual micro-transactions. Leave the granular expense tracking to your bank apps.
How do I track Real Estate and Mortgages?
When adding Real Estate, you enter the current market value. You can directly link a mortgage (Liability) and rental income to the property. TrueWorth automatically syncs these so that as your loan balance decreases, your property equity increases.
How do I track Investments and their performance?
In the Investments tile, you can track Shares, ETFs, Managed Funds, and Crypto. PRO users can enable Portfolio Performance Tracking, which allows you to track Total Capital Invested, Net Cost Basis, and Capital Flows (Added/Removed).
What goes into "Other Assets" and "Retirement"?
"Other Assets" is used for Vehicles, Collectibles, Business Interests, and Intellectual Property. "Retirement" is for tracking long-term locked accounts like Superannuation, 401k, IRAs, and Pensions.
Can I assign asset ownership to specific family members?
Yes. On any journal entry, you can assign proportional ownership stakes using the Ownership Split Editor. You simply drag the percentage sliders for each family member until they total 100%.
Insights & Dashboard 5
What is the Wealth Lens?
The Wealth Lens is the floating command pill at the top of your dashboard. Tap it to re-frame your entire financial picture through a different filter — by country, by reporting currency, or by a specific family member / household view. Free users can switch between their Primary member and country; PRO unlocks the full lens across any country, currency, or any combination of household members.
What Financial Health Metrics does TrueWorth track?
TrueWorth computes 8 CFO-grade metrics: Savings Rate, Liquidity Runway, Debt Service Ratio, Solvency Ratio, Expense Ratio, FI Ratio (Financial Independence), Diversification, and Housing Cost Ratio. The Savings Rate and Liquidity Runway are free; the remaining 6 are PRO features.
How is my overall Financial Risk Level determined?
The Financial Advisor Engine generates a risk level (Low, Moderate, Elevated, or Critical) by scoring five equally-weighted factors: your Savings Score, Emergency Score, Solvency Score, Cashflow Score, and Expense Score.
What is the Property Pulse and WealthInsight Waterfall?
If you own property, TrueWorth generates a Property Pulse showing your Portfolio LVR, Net Equity, and Cashflow. Drilling into a specific property reveals the WealthInsight Waterfall, which visually breaks down your Property Value into Net Equity, Usable Equity (after a 20% bank buffer), and Net Liquidation Value (after 5% estimated selling costs).
What is the Money Trail (Sankey Diagram)?
The Money Trail is an interactive flow diagram that visualises how your gross income flows into taxes, operating expenses, and ultimately into your net savings. PRO users can view this full-screen and export it as a PDF.
Sharing 5
Privacy 3
Does TrueWorth connect to my bank accounts?
No. TrueWorth is a strictly manual-entry journal. We never ask to link your bank accounts, never request your credentials, and never have access to your financial institutions.
Where is my data stored?
TrueWorth uses a Local-First, Zero-Knowledge Architecture. Your financial entries are stored exclusively on your device's physical storage. If you enable sync, it securely uses your personal iCloud container. TrueWorth has no servers, no analytics, and no trackers—meaning even the developers cannot see your net worth.
What is Privacy Mode?
Privacy Mode is a toggle in your settings that masks all monetary values across the app with "●●●●". Your names, tags, and labels remain visible, allowing you to use the app in public without exposing your wealth.
Data Management 8
Can I export my data?
Yes — three ways:
JSON Export (all tiers) — Settings → Vault → Data & Recovery → Export gives you an encrypted, portable JSON snapshot of every profile you own. This is the same format used by the iCloud Drive safety-net and is readable by future versions of the app for restore.
PDF Statements (PRO) — Balance Sheet, Income Statement, Cashflow Statement, and Money Trail diagrams render as A4 PDFs you can send to your mortgage broker, accountant, or bank.
Support Bundle — If you ever need help, Data & Recovery → Send Support Bundle generates a privacy-safe diagnostic file (entity counts and log snippets — never your actual financial values) and uploads it to the developer's support inbox.
How is my data backed up?
TrueWorth uses four independent backup layers so your financial journal is never lost:
1. iCloud Sync (live mirror) — If enabled, every change is mirrored to your private iCloud container in near-real-time and pushed to your other signed-in devices. This also survives lost or replaced devices.
2. On-device rolling snapshots — Up to 7 encrypted SQLite snapshots of your journal are kept on your device. A fresh snapshot is taken at most once per hour, and only when data has changed. These are what you roll back to if something looks wrong after a recent edit. A one-shot rescue snapshot is also taken just before any cross-device merge, so a problematic merge can always be undone via Recovery Centre.
3. iCloud Drive safety-net JSON — After each rolling snapshot, an encrypted JSON version is also written to iCloud Drive → TrueWorth → Backups/. Up to 7 of these are retained. Because they live in iCloud Drive (not the CloudKit container), they're visible in Files and survive even if you sign out of iCloud for the app.
4. Full-device iCloud Backup — Apple's own nightly device backup includes TrueWorth's local store automatically. Restoring to a new iPhone brings your journal along.
You don't need to do anything to enable these — they run automatically as long as iCloud is available.
How do I restore from a backup?
Restore is handled by Recovery Centre (Settings → Vault → Data & Recovery → Recovery Centre). It's a guarded 4-step flow designed so you can't accidentally lose data:
Step 1 — Prepare for Recovery. Biometric auth required. Creates a fresh safety snapshot of your current state before anything destructive happens, then pauses iCloud Sync so the restore can't be contaminated mid-flight.
Step 2 — Choose a backup source. Three options: • An on-device rolling snapshot (last 7 hours) • An iCloud Drive JSON file (last 7 days) • A JSON file you've saved separately on your device
Once you confirm your selection, the restore is staged and the app will exit — you'll see a 'Please reopen the app' prompt. iOS does not auto-relaunch the app after a restore. Tap your Home Screen, find TrueWorth, and open it manually to continue. This step is how the app applies the restored data cleanly without leaving stale state in memory.
Step 3 — Verify the restored data. After you reopen, browse your Dashboard and confirm your assets, liabilities, members, etc. look right. If something's wrong, you can go back to Step 2 and try a different backup source.
Step 4 — Re-enable iCloud Sync. The iCloud zone is wiped and replaced with your freshly-restored local data. This prevents stale CloudKit records from re-contaminating the clean restore. Once complete, a fresh post-recovery backup is written to iCloud Drive automatically.
You can exit Recovery Centre between Steps 1 and 4 — your progress resumes from where you left off when you re-enter.
What's the difference between iCloud Sync, iCloud Drive backups, and Account Data?
These sound similar but serve different purposes:
iCloud Sync is live replication of your current journal. Changes propagate to your other devices in seconds. There's only ever one "current" version per iCloud account.
iCloud Drive backups are point-in-time encrypted JSON files kept in Files → iCloud Drive → TrueWorth → Backups/. They're snapshots, not live — intended as a safety-net for restore, not a working copy.
Account Data (Vault → Data & Recovery → Account Data) is a read-only diagnostic view with three perspectives, switchable via the icon-pill picker at the top:
• Device — locally-stored database files, one per iCloud account you've signed into. Each iCloud account gets its own isolated store on your device, so signing between family iCloud accounts doesn't mix data. • iCloud — live read of profiles in your private CloudKit container. • Shared — profiles others have shared with you via CloudKit.
Each profile in iCloud and Shared tabs shows count pills (members, currencies, countries, journal entries) so you can confirm at a glance what's where without downloading anything.
Rule of thumb: iCloud Sync is your "working file," iCloud Drive is your "rewind button," and Account Data is an infrastructure view.
Something on my Dashboard looks off — old values, missing entries, unexpected duplicates. What can I do?
Most discrepancies are temporary sync delays. Two quick actions resolve almost all of them:
• Pull to refresh — on the Dashboard, swipe down from the top. This forces a fresh pull from iCloud and resolves most cross-device timing issues (e.g., another device made an edit you don't see yet). • Force-quit and reopen the app if pull-to-refresh doesn't help. Close the app entirely from the iOS app switcher, then re-open it — this re-runs the full sync reconcile on launch.
If something still looks wrong — values missing, profile-level corruption, unexpected duplicates — your data isn't lost. TrueWorth keeps multiple backup layers (see "How is my data backed up?") and Recovery Centre is built exactly for this scenario. See "How do I restore from a backup?" for the step-by-step walk-through.
My phone was offline when I made an edit. Will it sync later?
Yes — TrueWorth is designed for offline-first editing. Every edit is saved locally first; the iCloud push runs in the background.
While offline, your edits stay on your device and the app behaves exactly the same as online — tap any number of fields, switch profiles, exit and re-enter the app, all works normally.
When the network returns, queued edits are debounced into a single push (so 50 rapid edits don't trigger 50 separate sync attempts) and propagate to your other devices. If another device made conflicting edits while you were offline, our 3-way merger reconciles them automatically — see "How does TrueWorth handle conflicting edits across devices?" for the details.
Failed pushes on flaky networks retry automatically until they succeed. There's nothing to manually trigger or wait for.
How does TrueWorth handle conflicting edits across devices?
When two devices edit the same profile while one is offline (or during the brief gap before a sync round-trip completes), TrueWorth needs to reconcile their changes.
The mechanism: 3-way merge. When a device pulls from iCloud, it has three reference points: the baseline (what both devices last agreed on), its own local changes since then, and the incoming server state. The merger compares each entity (asset, liability, income stream, etc.) individually and decides which version to keep based on:
• Per-entity timestamps — the most recently edited entity wins, not all-or-nothing across the whole profile. • Repair-first validation — dangling references (e.g., an asset linking to a liability that was deleted on another device) are nulled rather than aborting the merge. • Deterministic tiebreakers — two devices running the same merge with the same inputs produce identical outputs.
Sync Review — after any non-trivial merge, a Sync Review log captures what happened: which fields merged, which were dropped, why. Find it under Vault → Data & Recovery → Sync Review.
Bottom line — concurrent edits that affect different entities (e.g., you update one bank balance while your partner adds an expense) merge cleanly. Concurrent edits to the same entity resolve to the most recent edit by timestamp.
I'm adding TrueWorth to my iPad or Mac. What should I expect?
TrueWorth runs natively on iPhone, iPad, and Mac (via Mac Catalyst). As long as each device is signed into the same iCloud account and iCloud Sync is on, they automatically share one financial journal.
First launch on a new device: • The app shows a restore screen indicating your iCloud zone has existing data. • The new device pulls the latest snapshot in a single round-trip — typically a few seconds on a normal connection. • Once settled, the new device shows the same Dashboard as your existing one.
If something looks off on the new device: see "Something on my Dashboard looks off" above for the quick refresh + reopen steps. Most cross-device timing issues clear that way.
If you ever need to run Recovery on a multi-device setup: always run it on just one device at a time. Either sign the other device out of iCloud for the app (Settings → iCloud → Apps using iCloud → TrueWorth → off) or delete the app from it before starting Recovery on the first device. Recovering in parallel on two devices can cause the devices to overwrite each other's cleanup attempts.
Subscription 3
What are the limits for Free vs. PRO?
| Feature | Free Journal | Personal PRO |
|---|---|---|
| Household Profiles | 1 Profile Slot | 5 Profile Slots |
| Users, Country, Currency | 1 Item | Portfolio Scale (20) |
| Income, Bank, Investments | 2 Items | Portfolio Scale (100) |
| Expenses | 10 Items | Portfolio Scale (100) |
| Real Estate Property | Extended Property insights for 1 Property | Extended Property insights for 20 Properties |
| Money Trail | Basic | Full interactive view with export to PDF or Image |
| Financial Statements | In-App Only | Professional reports for your household, In-App, PDF or Excel version |
| Exchange Rates | Default | Auto-Sync |
| Insights | Basic | Full Advisor Suite |
| User Filter | Primary User Only | Any Household member or full Household view |
| Country Filter | Primary Country Only | Any country with assets, or Global filter |
| Currency View | Primary Currency Only | Visualise wealth in any supported currency |
| Share Profile | N/A | Share profile with your partner or family member |
What happens if I downgrade from PRO to the Free tier?
Your data is never deleted. If you downgrade, any items that exceed the free-tier limits (e.g., your 3rd bank account or 2nd property) are simply flagged as "archived" and hidden from your dashboard calculations. If you resubscribe, all hidden items are instantly restored. Note that linked records (like a mortgage attached to a free property) never count against your free limits.
Do I really need a PRO plan?
TrueWorth is designed to scale with your complexity. If you are a single user tracking a straightforward portfolio in a single currency, our Standard Tier provides everything you need to maintain a clear financial journal. However, as your "Family Office" grows, PRO becomes your primary operating system.
When Standard is Enough You likely do not need PRO if: • You manage only yourself and your immediate personal accounts. • You operate in a single home currency and a single country. • You are primarily focused on manual data entry and basic net worth tracking. • You don't require professional-grade financial exports for third parties.
When PRO is Essential TrueWorth PRO is engineered for households acting as small institutions. You should upgrade if: • Multi-Profile Management: You need to track a partner, children, or a family trust as separate entities while viewing your "Household" wealth as a unified whole. • Global Footprint: You hold assets across multiple countries (e.g., USA and Australia) and need real-time currency conversion to see your TrueWorth in one "Base Currency." • Strategic Insights: You want access to the Financial Pulse—including Liquidity Runways, Savings Rate benchmarks, and Debt Service Ratios tailored to your specific country's economy. • Secure Family Sharing: You want to grant your partner or family members secure, read-only or collaborative access to specific profiles to ensure total family financial clarity. • Investor-Grade Exports: You want to skip the paperwork. Generate professional Balance Sheets, Income Statements, and Cashflow reports that are ready to send directly to your Mortgage Broker, Bank, or Accountant.
CFO Tip: Not sure yet? Start with a Monthly Pro Plan. It’s the best way to run a "Trial Audit" of your full global portfolio and see the power of our professional insights before committing to an annual license.
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Open the app, scroll to the bottom of the Vault page, and tap __Send Feedback__. Include your email so we can reply — we respond within 5–10 business days.
Download the appSystem requirements
- iPhone — iOS 18 or later
- iPad — iPadOS 18 or later
- Mac — macOS 15 (Sequoia) or later, Apple silicon (via Mac Catalyst)
Reporting a bug
Use the in-app Send Support Bundle option in Vault → Data & Recovery. The bundle is privacy-safe — it carries entity counts, app version, and log snippets only, never your actual financial values. We get the diagnostic alongside your request.
Don't have the app yet?
If you can't access the app — for example, before installing — you can email us at team.rs.grid@gmail.com. The in-app channel is faster, more private, and gives us the diagnostic context to help you well.
Response window: 5–10 business days, regardless of channel.
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